Remote Work Toolkit

remote_workAllowing staff to work from home, either full-time or part-time, can bring a number of agency benefits: increased productivity, reduced occupancy costs and improved employee recruiting and retention among them. This toolkit provides an overview of important considerations and checklists to help you evaluate and implement your own program. It's not intended to replace qualified legal and technical advice. You're encouraged to engage qualified experts when seeking to implement a remote work program for your agency.


Determine Management and Employee Readiness


Managing remote employees and working remotely is not necessarily different from the traditional management styles: work has to be defined, allocated and measured; however, ineffective onsite management will only be exacerbated in a remote working environment. It's beneficial to pilot a remote office beginning with an employee or department who is fully interested in the effort.


Assess Technology Requirements


Agencies need to assess systems to determine the ability for employees to access the agency management system (AMS) securely and to communicate and collaborate with coworkers and serve customers effectively.

Complete Operational Review


Going paperless is essential to enable a remote work program. Workflow processes should be assessed along with an analysis of job roles to identify remote work opportunities.

Develop Metrics


Each position transitioned to remote work should have standard metrics. Metrics will allow agencies to measure productivity, quality and responsiveness.

Downloads & Links

Monitoring Guidelines

Develop Remote Work Policy/Agreement


A formal employment policy and agreement should be developed to ensure compliance with all applicable employment laws and minimize employment liability and privacy/security risks.